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Our standard

It's not your people, it's your process.

Three disciplines, applied to every service we run.

Five interlocking brass and steel gears engraved Define, Measure, Analyze, Improve and Control
DMAIC Each stage turns the next, and a written control plan holds the result.

What every service is built on

Process management, the Lean Six Sigma way

Every Centragen service is engineered as a process with a named owner, measured performance and a written control plan, and it is improved with the discipline of a certified practitioner. The methods are Lean Six Sigma's; their application to regulated lanes and flight lines is ours. Improvement is measured, not asserted.

Regulatory fluency, built into the process

We design to the frameworks that govern regulated cargo and flight operations: FAA rules under 14 CFR, including Parts 5, 91, 119, 121 and 135; the DOT/PHMSA Hazardous Materials Regulations in 49 CFR Parts 171–180; NRC transport rules in 10 CFR Part 71 and the Agreement State programs; the IATA Dangerous Goods Regulations and ICAO Technical Instructions; and TSA cargo security programs. Compliance is a design input, not a final check.

Logistics and operations, from the ramp up

Our leadership comes from the operating side of regulated cargo aviation: scheduled and on-demand flying, Class 7 radioactive-materials handling and DOT special-permit procedures. We know the dock, the ramp, the hot lab and the handoffs between them, and we build systems for the people doing that work.

Our standard

What we hold ourselves to.

  1. Accountability has a name.

    On every lane and in every program, the responsible person and the responsible company are written down, not implied.

  2. Records are built to be audited.

    If a regulator, an RSO or a certificate holder asks for it, it exists, it is complete and it is in one place.

  3. Training and authority are verified, never assumed.

    Currency and scope of authority are confirmed before the work moves, with the basis in writing.

  4. Exceptions are owned.

    Every deviation gets an owner, a written protocol and a review, so the same failure does not happen twice.